Refund Policy

This Refund Policy explains how refunds are handled for paid subscriptions to at https://pptbox.org, operated by S P Luminous Information Technology. Payments are processed by Creem as Merchant of Record. This policy is aligned with Creem's Buyer Terms. Where they differ, Creem's buyer-facing terms govern payment and refund processing.

1. Free plan

The free tier (2 conversions per day, 15 MB max file) does not involve payment. No refunds apply because no charges are made.

2. Premium subscriptions

Premium is billed at $9/month (monthly) or $60/year (annual) through Creem. When you subscribe, you receive immediate access to Premium features (higher limits, no watermark on PDF exports, API access, and priority processing) for the billing period you paid for.

By completing checkout, you request immediate delivery of the digital service. This may affect statutory withdrawal rights as described in section 3 and in Creem's buyer terms.

3. 14-day right to cancel (consumers)

If you purchase Premium as a consumer (for personal use, not for your trade, business, or profession), you may have the right to cancel your agreement and receive a full refund within 14 calendar days of your initial purchase, in line with Creem's Buyer Terms.

• The 14-day cancellation period starts from the date you complete your first Premium subscription payment.
• This right applies to your initial subscription purchase. It does not apply to automatic renewal charges for later billing periods, except where mandatory law or Creem's policies provide otherwise.
• If you asked for immediate access and started using Premium features during the 14-day period, your right to withdraw may be limited as explained in Creem's Buyer Terms (digital content and services).
• To exercise this right, you must submit a refund request within 14 days of the relevant transaction date (see section 6).

Approved statutory refunds are processed by Creem to your original payment method, typically within 14 days of approval.

4. After the 14-day period and renewals

Outside the 14-day consumer cancellation window, subscription fees are generally non-refundable for the current billing period once it has started, because paid access continues until the period ends. If you cancel, you retain Premium access until the current period ends and will not be charged for the next period.

There are no refunds for unused time remaining in a billing period after cancellation.

5. Additional refunds we may approve

Creem or we may approve a refund (full or partial) at our discretion, or where required by law, in cases such as:

• Duplicate charge: you were billed twice for the same subscription period
• Service failure: a prolonged outage or defect prevented meaningful use of Premium features you paid for, and we could not resolve it within a reasonable time
• Unauthorized purchase: you did not authorize the transaction and notify us promptly
• Statutory rights: mandatory consumer protection rules in your jurisdiction

Creem may also grant discretionary refunds within 60 days of a transaction under its own policies. Submission of a request does not guarantee approval.

6. How to request a refund

1. Through Creem (preferred): use the receipt link in your Creem confirmation email, or open the customer portal from Billing & subscription via Payment method & invoices, and follow Creem's refund request process.
2. By email: contact mrktsales2025@gmail.com from the email address linked to your account. Include your account email, the transaction date, and the reason for your request.
3. We will review your request within 5 business days and respond with our decision.
4. Approved refunds are processed through Creem to your original payment method. Timing depends on your bank or card issuer (typically 5–10 business days after approval).

7. Chargebacks

Please contact us or Creem before initiating a chargeback. Unauthorized chargebacks may result in account suspension while the dispute is investigated. We will provide Creem and your bank with relevant subscription and usage records where permitted.

8. Cancellation vs refund

Cancelling your subscription stops future renewals but does not automatically refund the current period unless you are within an applicable refund or cancellation window. See Terms of Service section 6.3 for cancellation steps via Billing & subscription.

9. Changes

We may update this Refund Policy from time to time. Material changes will be posted on this page with an updated date.

10. Contact

(pptbox.org) is operated by S P Luminous Information Technology, Office 350-051, Schon Business Park, Dubai Investments Park, Dubai 15804, United Arab Emirates.

Billing and refund inquiries: mrktsales2025@gmail.com